Come on man. This is basic stuff. Don’t let the product manager fool you. As a software developer I can tell you this should be trivial to implement if their behind the scenes apis are worth a dam. What is most likely at issue is the fact that you probably have 1 team writing the software and apis for the alarm and 1 for the legacy camera apis. The cameras came first and are possibly developed in a completely different geography than the team developing the alarms. The alarm team could have come from an acquisition making the integration of the systems even harder. This has nothing to do with technical limitations of the devices in of themselves. This has to do with technical debt of their software development processes.
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