cancel
Showing results for 
Search instead for 
Did you mean: 

ring contact sensor wont connect

Highlighted
New Neighbor

ring contact sensor wont connect

I have tried resetting the contact sensor per Ring reset your alarm instructions with no luck.  I keep getting and error asking me to try again. 

I get the message listening for device...but it won't connect.

3 REPLIES 3
Highlighted
Community Moderator

Re: ring contact sensor wont connect

Sorry to hear about this @pgreer! If you've already reset the Contact Sensor and it is still not completing a setup for you, our support team might be the next best step. Give them a call at 800-656-1918, for more in-depth troubleshooting to get this concern resolved. Smiley Happy 



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.
Highlighted
New Neighbor III

Re: ring contact sensor wont connect

I had this issue. I put the sensor right next to base station during reset and setup. It was too far away in my case.

If that doesn't work might want to contact support. They walked me through a special reset process that fixed it once I moved closer to base station.
Highlighted
New Neighbor

Re: ring contact sensor wont connect

Thanks so much for your suggestion; it worked for me.