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ring alarm sucks

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New Neighbor

ring alarm sucks

I cannot login to my Ring.Com webpage.  It says invalid email or password, so many times.  I spent 2 hours on the phone with ring 'experts' who couldn't fix the problem or even imagine what could be wrong.

 

Also my base station is offline (suddenly) after we moved and now won't connect to any of my networks (ATT fo, ASUS or Linksys).  If I hard wire it to one of the modems it shows a successful connection to the internet, a yellow light circles for a minute on the base and then nothing.  Since I can't get on my account with my PC I check the device on the APP ----->OFFLINE!!!!!!!!

 

I've tried everything, resetting, powering off, all 2.4 g networks and both routers (hardwire).  Nothing works.

 

Ring sucks so badly I have wasted 4 hours trying to set it up in the new house.  I left monitors behind, couldn't even get those deleted from the base station before it went belly up.  

 

I wish I could delete every ring device associated with my account on the app and just start over.  I wish Ring would fix my GD webpage so I can log in.

 

BUT NONE OF THAT IS POSSIBLE.

 

Next step=trash can

3 REPLIES 3
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Community Moderator

Re: ring alarm sucks

Sorry to hear about this experience, @jayhawk996. It looks like there may have been a reported concern with website log in on our status page. It has since been resolved. Are you able to log in at this time?  Status.Ring.com keeps our neighbors informed on events, system statuses, and more.

 

As it sounds like you've tried many steps to get your Base Station connected, the next best step will likely be a factory restore. This step is best performed with our support team. May we use the email you used for your Community account to have someone reach out to you? 

 

 



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New Neighbor

Re: ring alarm sucks

Hi thanks for the response.  I cannot log in with my original credentials.  I can log in/out of the app on my phone no problems.

 

I created a new ring.com account and can log in, but my base station won't connect.  So please if someone wants to email me with the procedure or advice I would appreciate it.

Highlighted
Community Moderator

Re: ring alarm sucks

Thank you for confirming this information, @jayhawk996. We definitely want to get this resolved the most efficient way possible for you. It actually looks like you still have an ongoing ticket with our support team.  Rather than email, it is actually best to reach out by phone for an in-depth look at these concerns. They will be expecting your reach out, and happy to assist. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.



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