gen 1 sensor not connecting to base station

Products Ring Alarm
4

@swyble ,

I wanted to clarify my original post, because it concerned your Generation1 sensor.

For Gen 2 sensors , you should remove each 2nd Gen sensor one-by-one before unregistering the Base unit. If you are unable to remove a “stubborn/troublesome” 2nd Gen sensor off your Base Station this way, there are different recommended procedures:

For Removing Sensors (Gen2) if the normal “Remove this Device” doesn’t work:

  1. Remove the back cover from the device.
  2. Remove the battery from the device.
  3. In the Ring app, tap Menu , then tap Devices , then tap Alarm Base Station , then tap Base Station.
  4. Tap the Gear icon on the top right corner, then tap Advanced Options , then tap Z-Wave , then tap Remove Z-Wave Device.
    _Note: DO NOT TAP “Reset Z-Wave Network”. This will remove your entire Ring Alarm network and you’ll need to reset every device. _
  5. Tap Remove and the app will say “Removing device, Listening for device to remove”.
  6. Tap the pinhole reset button with a paperclip or the pinhole tool. The device should be removed successfully and you may now set up the device.
  7. Factory Reset the sensor.

https://support.ring.com/hc/en-us/articles/360042653931

https://support.ring.com/hc/en-us/articles/360042311972

And @swyble , you could use this similar method of removing a troublesome Gen1 sensor off your Base Station too:

https://support.ring.com/hc/en-us/articles/360042739451

If you have any other issues, you can search online Ring Support at:

https://support.ring.com/hc/en-us

Or telephone Ring Support at:

https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch

Unfortunately, due to the Covid-19, their available hours have been changed also: https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19

I hope you find this information useful :slight_smile: