@swyble wrote:
I have a gen 1 sensor that is not connecting to the base station that I am trying to remove. Nothing seems to help it connect and I cannot remove if it does not conect. I have tried removin gthe battery and a factory reset. No luck.
Hello @swyble ,
To clarify: Are you trying to remove the Ring Base Station? Or did you mean you are trying to remove the Gen1 sensor (Contact or Motion?)
If you mean you intend to remove (Unregister) the Base Station, then normally the preferred method of removing a Base Station is to first “Remove this Device” one-by-one from the Base Station and then finally unregister the Base Station itself. But this is not required, and therefore you don’t really have to connect the sensor to then remove it. There is not “Ownership” features on sensors, unlike the “Ownership” features that are on Ring Video devices, Doorbells, and Base Stations. But later to reuse the sensors, you will have to do a factory reset on each one of the sensors and later connect the sensors back one-by-one to another Base Station. I would recommend “Remove the Device” for the sensors that are Z-Wave connected to the Base Station, and then Unregister the Base Station without worrying about the one you cannot connect.
https://support.ring.com/hc/en-us/articles/360025997592-Ownership-of-a-Ring-Device
To Unregister the Base Station:
Main Menu (the 3 horizontal line icon, upper-left-corner of Dashboard) > Devices > Alarm Base Station > Base Station > Settings (blue Gear-Icon, upper-right-corner) > Advanced Options > Unregister Base Station.
More detailed information is available online at the Ring Support, and this link includes Factory-Resetting both Gen1 and Gen2 Contact & Motion sensor devices:
https://support.ring.com/hc/en-us/articles/360045772212-How-to-replace-your-Ring-Alarm-Base-Station
If you still have other issues or want to contact Ring Support, you can telephone them:
https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch
Unfortunately, due to the Covid-19, their available hours have been changed also: https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19
I hope you find this information useful 