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contact sensor low signal/battery drain

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New Neighbor

contact sensor low signal/battery drain

I recently installed a ring alarm system with several contact sensors on doors and windows.  One of the contact sensors immediately began complaining about having poor reception and drained the new battery within a few weeks.  The same behavior exists when the sensor is only a few feet from the base station.

 

Is it likely that the sensor is defective?  Any procedures to follow to perform a braindead/cold reset of the device to see if it helps?

1 REPLY 1
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Community Manager

Re: contact sensor low signal/battery drain

Hi @xcrracer. You can try factory resetting your Contact Sensor and seeing if this helps! I recommend to remove the device from your account first, then perform a factory reset, and after that, set it up again and watch it! If you still seem to experience this, please reach out to our support team here for further troubleshooting. Cat Happy



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