cannot enter four-digit passcode on keypad

You have to enter your four-digit code and then press either the “home” or “away” button on the keypad in order to the arm the alarm. It wasn’t clear if you are doing that from what you posted.

https://community.ring.com/t5/Ring-Alarm/Alarm-Keypad-Lights-and-Buttons-Explained/m-p/222

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