alarm motion sensor 1st gen not pairing

Hi @incar. Since you have done the extent of the troubleshooting that you can on your end, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let us know how the call goes and what steps you took to get it up and running or what our support team did. Your answer may help another member in the Community that may run into this. :slight_smile: