cancel
Showing results for 
Search instead for 
Did you mean: 

When will my Insurance Certificate update with Fire?

Highlighted
New Neighbor

When will my Insurance Certificate update with Fire?

Hi, I bought a ring alarm system for my homeowner's insurance.  Little did I know, I needed fire monitoring so after I installed my ring alarm system I ordered the Alarm Smoke & CO Listener.  I have had the new listener installed for over a week now and my Insurance Certificate still does not have fire added to it.  Any ideas when/how that will get updated as the deadline for my homeowner's insurance is approaching. 

 

Thanks!

5 REPLIES 5
Highlighted
Neighbor II

Re: When will my Insurance Certificate update with Fire?

You'd have to call customer service.

Call Us
US: +1(800) 656-1918 (24/7)
US: +1(888) 981-8993 (Español - 24/7)
INTL: +1(310) 929-7085 (24/7)
Highlighted
New Neighbor

Re: When will my Insurance Certificate update with Fire?

I’m curious about the same thing. Did you ever figure this out or get a response from Ring?
Highlighted
New Neighbor

Re: When will my Insurance Certificate update with Fire?

Yes, I needed to buy https://shop.ring.com/products/alarm-smoke-co-listener and add it to my system for fire to show on my insurance certificate.

Highlighted
New Neighbor

Re: When will my Insurance Certificate update with Fire?

I'm at a loss. In your original post you said you already had the smoke and co listener 🥴

Highlighted
New Neighbor

Re: When will my Insurance Certificate update with Fire?

Yeah I believe I had to call customer service so they could update it for me.