It was just a matter of time before it happened. This morning, someone forgot to disarm before leaving. The alarm woke me up and before I had a chance to get the app open to check things out, the monitoring center called! Very fast, very professional (despite my mostly asleep brain not processing quickly).
Absolutely love the system and will continue to recommend it to friends and family.
Sounds like you got a wake up call! Glad to hear the monitoring center was efficient and professional.