Hello @jonowack ,
First, when you went to āSet Up a Device > Locks & Access Controllers > Connect Using Z-Waveā your new Schlage BE489WB lock was not on the device list because it is NOT a Z-Wave device. Your lock is a Wi-Fi device. The other locks, such as the Schlage BE468 or BE469 locks ARE Z-Wave devices and therefore NEED the Ring Base Station Alarm for these locks to interface with the Ring App. The Wi-Fi BE489WB does NOT need the Ring Alarm system, which makes it ideal for people that have Ring Doorbells and Ring Cameras but do not have the Alarm system, but want a controllable Schlage Lock.
Now for some bad news. According to the Amazon website:
- "Use the Key by Amazon App to set up your Key by Amazon Smart Lock Kit or Key by Amazon Smart Garage Kit, enable in-home or in-garage delivery, and use Key by Amazon features. Note: The Key by Amazon App is only available for download from U.S. app stores. The Key by Amazon App is available on mobile devices with:
https://www.amazon.com/gp/help/customer/display.html?nodeId=202184640
So, it appears you cannot get the āKey for Amazonā App, because it is for use at US Amazon cities and stores (this app has many Amazon functions, such as to receive in-car deliveries, delivery times, etc.).
So, you maybe out-of-luck, but might be able to contact Amazon to see if you can get the Key App. And should call Ring Support to see if they can help to get around the āKey Appā snag issue you are having, or to work out a return/refund:
https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch
Unfortunately, due to the Covid-19, their available hours have been changed also:
https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19
But you did ask for any suggestions, and here is where I am now just guessing for a potential solution and other options you might want to try. If you had an Android phone (instead of your iPhone), it might be possible to still download the āKey by Amazonā App from the US Google Play Store App. Note: Google says it requires Android 7.0 and up (conflictingly different than what Amazon website stated), or the Google Play Store App will not offer this App with an older pre-7.0-version. If the Google Play Store App doesnāt allow you to download the Key App, you could download the same Key App through your phoneās browser online to download:
https://play.google.com/store/apps/details?id=com.amazon.cosmos
I donāt know if once you set up the Key App and then complete your set up in the RIng App for your lock, do you still need the Key App for the Ring App control to still work? Iām guessing no. So, it might be possible for you to use a friendās Android phone, use the online website and this phoneās web browser to download the Key App onto that phone, and then put the Ring App on this same Android phone to log into the Ring App using your log-in email/Ring-password, and complete the Schlage Lock setup. Then log off that Android phone, and use your iPhoneās Ring App to see if indeed the setup still works on your iPhone without the Key App? Logically, I think it might work because your RIng settings are not stored on your phone, and they are really stored on the Ring Cloud server email account with Ring. So once that the setup is completed on the Android, this setup and settings should be on the Ring server and available when you use on your iPhone (unless the Ring App does indeed still need the Key App).
But since you own an iPhone, the only way to download the āKey by Amazonā App is from the phoneās US Apple Store (there is not an online web browser site option). Note: Apples says it requires iOS 12.0 or later (again, conflictingly different than what Amazon website stated). Because you are in Canada is probably why you received the error message āThis app is currently not available in your country or region.ā
For another option (Iām still guessing here), you might be able to download the Key App from the US Apple Store onto your iPhone by temporarily going to āAirplane Modeā to turn off your cellular data connection and turn off your internal GPS locator, and then enabling only Wi-Fi and utilizing a VPN put your phoneās location to a US city location. This might ātrickā the Apple Store and allow you to get the Key App onto your iPhone. You really donāt care about the other functions of the Key App that you wonāt be able to use in Canada. You just want to use the Key App to set up your lock in order for the Ring App to interface with it.
Now, if all this doesnāt work, disregard the following. But if indeed you successfully get the Key App on your phone or you are able to use a friendās android phone, here is a good YouTube video on how to integrate your Wi-Fi Schlage Lock with the Key App (before) and then the Ring App (after) and this instructional portion starts at the 12:00 minute part of this video. There are some good tips on installation before the 12:00 minute part too.
https://www.youtube.com/watch?v=RoM_I4DlYhk
This link on How to install the Key App by Amazon might have some details that Iāve overlooked also:
https://www.youtube.com/watch?v=jh7ArPERdbk
You should probably watch these videos at least once prior to trying the above ātrick guessesā that I came with. Well, thatās all on this topic that I have in my brain concerning you dilemma with the Key App. I donāt know if anything I wrote is useful, but I hope so. Good Luck 
