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(UK) Ring Alarms goes into 3G mode every evening at 11.04pm, and back to WiFi at 6.04am

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New Neighbor

(UK) Ring Alarms goes into 3G mode every evening at 11.04pm, and back to WiFi at 6.04am

Hi all,

 

For the last 5 days straight, my ring alarm (UK based) has jumped onto 3G backup at 11.04 exactly, and then reconnected to Wifi at 6.04am. I believe this happened straight after an update after a power off (although I can't find any diagnostics on either the upgrade or the errors).

 

I have tried;

 

1. Switching Wifi AP's between 2 different AP's

2. Switching from 5Ghz to 2.4Ghz

3. Reboot of base station

 

I have other ring devices running on wifi that remain connected. The alaram base station IP address is DHCP reserved (and has a long lease length), so I don't believe it's address related. I'm also 99% sure my router doesn't disconnect it with some strange timed base rule.

 

Next steps are;

 

1. Hard wire to ethernet to prove wifi issue or not

2. Factory reset - engineers fix Smiley Happy 

 

Has anyone elese experienced this as all? Any help appreciated!

 

Regards, Jason

1 ACCEPTED SOLUTION

Accepted Solutions
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New Neighbor

Re: (UK) Ring Alarms goes into 3G mode every eveing at 11.04pm, and back to WiFi at 6.04am

You know I said 99% right - well writing this got me thinking. Turns out that I had an old firewall rule to prevent my son using Wifi overnight - he's off to uni now, and guess what picked up his phones IP address Smiley Happy DOH!

View solution in original post

1 REPLY 1
Highlighted
New Neighbor

Re: (UK) Ring Alarms goes into 3G mode every eveing at 11.04pm, and back to WiFi at 6.04am

You know I said 99% right - well writing this got me thinking. Turns out that I had an old firewall rule to prevent my son using Wifi overnight - he's off to uni now, and guess what picked up his phones IP address Smiley Happy DOH!

View solution in original post