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Steaming data.... missing footage? Blackouts in between motion and sensor data. Why?

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New Neighbor

Steaming data.... missing footage? Blackouts in between motion and sensor data. Why?

 
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New Neighbor

Re: Steaming data.... missing footage? Blackouts in between motion and sensor data. Why?

You may need to add a bit more information to hopefully get a worthwhile reply.

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New Neighbor

Re: Steaming data.... missing footage? Blackouts in between motion and sensor data. Why?

Q:I am missing data from 12/12/19 4:50 PM until 12/13/19 6:53 AM.  Can RING somehow retrieve that data? The flood light camera was presumably working properly.

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Community Manager

Re: Steaming data.... missing footage? Blackouts in between motion and sensor data. Why?

Hey @kaboca ! If you are looking for recordings and your devices are still subscribed to one of our Protect plans, there should be recordings in your history.  If you are needing assistance with this, please reach out to our support team, at 800-656-1918. Thank you! Smiley Happy 



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