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Sound on my Keypad was going and is now gone

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New Neighbor

Sound on my Keypad was going and is now gone

About a week ago when I'd key in the buttons on my Keypad it started sounding kind of fuzzy and different. The beeps from pressing keys and the "home and armed" or "disarmed" would come through distorted (picture a robot fighting to stay alive in a movie). After about a day or two, the sound completely stopped on my Keypad. Buttons still click in the code and it still works, but the sound stopped. I tried charging it, but it was almost fully charged; and the firmware says it's all up to date. Anyone else have this issue and if so, how'd ya fix it??
12 REPLIES 12
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New Neighbor III

Re: Sound on my Keypad was going and is now gone

Call support for a replacement. There isn't anything you can do to fix it. It's a blown speaker.
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New Neighbor

Re: Sound on my Keypad was going and is now gone

Same thing happened to me this past week. Exactly as you described.

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New Neighbor

Re: Sound on my Keypad was going and is now gone

Mine is starting to go I’m getting the garbled sound I’m afraid mine is going to go. My system isn’t a month old this is very disappointing.
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New Neighbor

Re: Sound on my Keypad was going and is now gone

Just ran into the same problem. The sounds was fuzzy and now doesn't work. The unit is only a few months old.
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New Neighbor

Re: Sound on my Keypad was going and is now gone

Mine is doing the same thing.
Resetting it did not help.
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Community Manager

Re: Sound on my Keypad was going and is now gone

Hey neighbors! For Keypad audio concerns, checking the volume setting in your Ring app will be the best first step. Try also unplugging the Keypad and plugging back in. 

 

As it looks like most have attempted the above steps and more, the next best step will be to reach out to our support team



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.
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New Neighbor

Re: Sound on my Keypad was going and is now gone

The same exact thing happened to me.  After  adjusting the volume settings in the app did not help, I contacted Ring Support; we removed the device from the app, did a factory reset, and added the device back and it still did not work.  Ring is sending me a replacement keypad, no charge (with Ring+, you get extended warranty with no expiration).  Overall, Ring is the greatest!

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New Neighbor

Re: Sound on my Keypad was going and is now gone

The same thing just happened to mine. I keyed in the code and it sounded garbled the first couple digits then quit making any sound. No warning. I checked the volume and i tried resetting it with no results. I have a ring security plan so I will call for a replacement. Thanks for the info everyone.
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New Neighbor

Re: Sound on my Keypad was going and is now gone

The same thing happened to mine, anyone find a fix? Other than getting a replacement? Also, how do I get a replacement?