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Thanks for asking @Finz! Looks like @abqnm hooked you up with an outstanding answer. To add to that, check out this help center article on professional monitoring, each dispatching scenario is broken down at the bottom of the article
This is very helpful. One other question. If the smoke alarm is false, can I cancel the Ring and FD response by entering my code in the keypad? Or is the keypad only to arm and disarm the Ring security features?
Hey @BeattyFamily ! Entering your pin and disarming via the keypad, during a smoke alarm, will not cancel the alarm. It will silence the actual alarm sounding but you will still receive a call from the monitoring station, as a smoke signal will always trigger a call to confirm.