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Setting Room Location for Retrofit Kit and Connected Sensors has bugs

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New Neighbor

Setting Room Location for Retrofit Kit and Connected Sensors has bugs

I recently installed the Retrofit Kit and noticed while I was programming the app with the rooms where each zone/sensor is located that the following will happen:

 

  • In the app, go to Devices > Security/Alarm Base Station > Choose a Sensor > Click the "Gear" in upper-right corner
  • Touch "Room" then choose the room in which the sensor is located, for example "Family Room"
  • As I go from sensor to sensor (all connected to the Retrofit Kit) and set the appropriate Room(s), the Room for the Retrofit Kit changes to the last programmed room. If the last room programmed is "Living Room" the location/room for the Retrofit Kit is automatically set to "Living Room". The setting for the Retrofit Kit changes every time!
  • Then, if I change the room for the Retrofit Kit to "Basement" (where it is), ALL of the sensors attached to that Retrofit Kit will change to Basement!

Is this a bug or an intended feature?

 

Is anyone else experiencing this?

 

In either case, can you please get this fixed? I'd like to set the rooms individually without the setting affecting any other senor.

 

Thank you,

 

Kevin

13 REPLIES 13
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New Neighbor

Re: Setting Room Location for Retrofit Kit and Connected Sensors has bugs

yes I have the same problem.

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Community Manager

Re: Setting Room Location for Retrofit Kit and Connected Sensors has bugs

Hey neighbors! Thank you for pointing this out to us, and I've made sure to pass this onto the appropriate team. In the meanwhile, we have a workout on Ring.com. If you go to Ring.com, log in, and adjust your settings as you would have on the app, it should work out for you! Hope this helps. Cat Happy



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New Neighbor

Re: Setting Room Location for Retrofit Kit and Connected Sensors has bugs

Hello Chelsea,

 

Unfortunately, the website has the same results as the app. Changing the Retrofit Kit's room changes ALL of the sensor's rooms to the same. Changing an individual sensor's room, changes the Retrofit Kit's room to the same.

 

Kevin

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Community Manager

Re: Setting Room Location for Retrofit Kit and Connected Sensors has bugs

@DDT1345 Thanks for letting me know and giving that a try! At this time, if you can reach out to our support team here, they can take a deeper look into this and figure this out with you. Let me know how this goes. Cat Happy 



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New Neighbor

Re: Setting Room Location for Retrofit Kit and Connected Sensors has bugs

Unfortunately, this is still an issue. Will reach out to support but bummed to see this hasn't been fixed yet.
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New Neighbor

Re: Setting Room Location for Retrofit Kit and Connected Sensors has bugs

I also have the same issue, what's the fix here?

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New Neighbor

Re: Setting Room Location for Retrofit Kit and Connected Sensors has bugs

Actually, changing on the website fixed the issue for me

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New Neighbor

Re: Setting Room Location for Retrofit Kit and Connected Sensors has bugs

Hello,

 

I just checked the web interface again to see if the problem is solved and it is NOT. Changing the Retrofit Kit location still changes ALL of the sensor locations and vice versa. 

 

Could you double check your configuration?

 

Kevin

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New Neighbor

Re: Setting Room Location for Retrofit Kit and Connected Sensors has bugs

Just set up the retro fit kit and I am also having the issue with the room names. Please fix this bug!!!