I recently installed the Retrofit Kit and noticed while I was programming the app with the rooms where each zone/sensor is located that the following will happen:
Is this a bug or an intended feature?
Is anyone else experiencing this?
In either case, can you please get this fixed? I'd like to set the rooms individually without the setting affecting any other senor.
Hey neighbors! Thank you for pointing this out to us, and I've made sure to pass this onto the appropriate team. In the meanwhile, we have a workout on Ring.com. If you go to Ring.com, log in, and adjust your settings as you would have on the app, it should work out for you! Hope this helps.
Unfortunately, the website has the same results as the app. Changing the Retrofit Kit's room changes ALL of the sensor's rooms to the same. Changing an individual sensor's room, changes the Retrofit Kit's room to the same.
@DDT1345 Thanks for letting me know and giving that a try! At this time, if you can reach out to our support team here, they can take a deeper look into this and figure this out with you. Let me know how this goes.
I just checked the web interface again to see if the problem is solved and it is NOT. Changing the Retrofit Kit location still changes ALL of the sensor locations and vice versa.
Could you double check your configuration?