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Serious Safety Flaw - please correct!

New Neighbor II

Re: Serious Safety Flaw - please correct!

Everyone,

 

I've done some testing and here are the results.

 

Home Mode:

> Move arond in front of Sensors which are set to be active in Home mode

> Set Ring to Home mode (which means some motion sensors are armed - see earlier posts)

> Go to a neutral space where no motion sensors can detect me

> Wait 2 minutes (timed via stopwatch)

> Walk in front of Sensors which should trigger an alarm (ie, active in Home mode)

 

Nothing. I kept moving in front of the Sensors that *should* be active. They did not trigger an alarm until the 4 minute mark (stopwatch timed).

 

What's worse is that the same exact thing happenend in 'Away' mode, even though the exit delay is set to 30 seconds!

 

What?

 

If I tell Ring that I want all Sensors active after a 30 second exit grace period in 'Away' mode, why would the motion sensors need FOUR MINUTES to trigger an alarm??

 

This is a serious flaw. So much so that (even though we love other aspects of the system) I'd probably return it. However, I've taken a lot of time to deploy it, so I'm hoping that there will be firmware updates to address these shortcomings.

 

Again, this is a SERIOUS flaw. I can envision lawsuits over this - Ring gives you a green check mark saying 'all sensors armed', then the motion sensors can be INACTIVE for up to 4 minutes - way more than enough time for really bad things to happen.

 

Please Jennifer_Ring, get in touch with your Tech people and see what they say about firware updates to address this. Maybe let users choose when to have sensors activate in 'Home' and 'Away'? I don't care if it affects battey life - safety first.

 

Also, others reading this thread - please try and do your own testing to confirm my findings.

 

Thanks to all in the Community! Not complaining - just trying to make Ring the best home security system on the market...

New Neighbor

Re: Serious Safety Flaw - please correct!

Have you tried changing the motion sensor sensistivity in the app?

New Neighbor II

Re: Serious Safety Flaw - please correct!

Of the 3 in my test, 2 were set at maximum, the other was at the default (middle setting). I was literally walking around them, waving my arms, etc. I think it is just that they have a 3-4 minute delay before detecting motion after they last sense it (which doesn't make sense - no pun intended :^)

 

I think when you arm the system (either Home or Away), the sensors should arm after the exit delay period you set. Ours is 30 seconds.

New Neighbor

Re: Serious Safety Flaw - please correct!

Have you tried putting the motion sensors into test mode and seeing what responses come back while testing?  Maybe just to rule out bad sensors.

New Neighbor II

Re: Serious Safety Flaw - please correct!

I tested them all when setting up and before the alarm tests. Even so, in my tests I was trying to trigger 3 different sensors. They all triggered (ie, are working), but only after the 3-4 minute delay.

New Neighbor II

Re: Serious Safety Flaw - please correct!

Kind of disappointed that no one from Ring has commented on this. I think it is a serious issue. Let's hope they post something soon. I'll also be calling support as well to see where things stand.

Community Manager

Re: Serious Safety Flaw - please correct!

Thank you for your feedback @SoriceConsulting . As mentioned, we recommend using both Contact Sensors and Motion Detectors to create a ring of security around your home. By using Contact Sensors at every entry point around your home, any intruder would be detected and set off the Alarm after your customizable Entry Delay.  We appreciate your feedback and have sent it to the team, but it appears that the Alarm is indeed working as designed.

Got a question? The Community is full of answers! Use our Search bar at the top for quick results.
New Neighbor II

Re: Serious Safety Flaw - please correct!

Thanks Jennifer. I understand it is working as designed. I'm trying to point out what I feel is a serious security/safety flaw! I spoke to a representative on the phone a few days ago and he said you've gotten LOTS of calls about this issue.

 

No to repeat prior posts, but when the alarm is set (especially in Away Mode), I'm telling Ring that I am *leaving* the house in 30 seconds (our set exit delay). Why on earth would the system then wait 3-4 minutes to arm Motion Sensors?

 

Also, when set to Home Mode, I am, again, telling Ring that I will not be walking near the Motion Sensors I set to be armed when home. Again - why on earth would the system then wait 3-4 minutes to arm Motion Sensors?

 

Serious flaw. The green check mark saying all sensors are armed is an outright falsehood.

 

If someone broke in during that 3-4 minute 'unarmed' time period (through an area that is only protected by motion sensors) they could steal a bunch of stuff, hurt someone, etc.  - which could be a serious liability issue for Ring.

 

At the vey least, please update the firmware so that I can choose to arm all motion sensors  when the exit delay expires. Seems like such a simple fix.

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New Neighbor II

Re: Serious Safety Flaw - please correct!

While I don't personally consider the three minut delay on the motion sensors to be a serious security breech, it would still be good to be able to set a zero delay. That way you could use the system as a panic button. I arm and disarm my system with Alexa commands . If I heard strange noises/voices and realized the system was disarmed, I would like to be able to voice control the system on with an immediate response to motion.

New Neighbor II

Re: Serious Safety Flaw - please correct!

While I don't personally consider the three minut delay on the motion sensors to be a serious security breech, it would still be good to be able to set a zero delay. That way you could use the system as a panic button. I arm and disarm my system with Alexa commands . If I heard strange noises/voices and realized the system was disarmed, I would like to be able to voice control the system on with an immediate response to motion.