Hi @uscpsycho. Since you have run into this concern before, would you mind reaching out to our support team directly? They’ll be able to look at the device on your account to see why it is not connecting, as well as provide more advanced troubleshooting support to isolate what’s causing this. Please give our support team a call at one of the numbers available here. Feel free to report back on what our support team suggests, as it can help others with similar questions or concerns. 