Schlage Lock not connecting with Ring Alarm hub

Hey @veener79 ! When connecting the locks, it can help to have the Base Station very close for pairing. From your post, it does sound like the lock is still paired to your smart hub. Keep in mind, the lock will not connect to more than one hub at a time. Please follow the removal steps for your Samsung Hub and the Schlage lock.

If you feel the Schlage Lock has added to your Alarm in an errored state, the following steps will walk you through removing the device for a fresh setup:

  • Tap the menu button > devices > Alarm Base Station > Gear Cog (top right corner) > Advanced options > Z wave > Remove a Z Wave device.

  • When the app says “listening for device to remove”, put the lock into ‘discovery mode’ by pressing the Schlage button, entering your programming code, then pressing 0.

Let us know if that helps!

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