Hey @Stetnie83. Have you been in contact with our support team on this concern? Since you have factory reset your Base Station, we recommend to reach out to them first to ensure you system is back up and running in no time. Please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.