Recently installed Ring devices and enrolled professional monitoring plan.
There was incidences that ring alarm was triggered, but neither myself nor my wife received any check up calls from the monitoring center.
Are we paying for services that doesn't exist?
Sorry, but I have to ask Even though you paid for pro have you enabled it in settings?
I called support a couple weeks ago and had to hold for 15 mins.
Hey @anthonyz. As @PapaLanc said, you'll definitely want to make sure Professional Monitoring is fully enabled within the Ring App. You can check this by opening the Ring App > Main Menu > Settings > Monitoring. You'll want to make sure this says Professional Monitoring, and if you tap on it you can check the phone numbers listed for your emergency contacts to ensure the correct numbers are listed.
With that said, it also depends on how long the system was alarming before the monitoring station is alerted. If the system armed for less than 1 minute, the signal is not sent over to the monitoring station and you would not receive a phone call. You can read more about the monitoring process in our Help Center Article here. I hope this helps!