Thank you for your patience and for sharing the detailed steps you’ve taken to further resolve this.
I’ve sent this information to the team and they are looking into it. For now, please leave the device on battery power. We will certainly update the community with more information once available.
Excellent idea with using the smart plugs. We appreciate your patience through this while our team is diligently working on a solution.
If you give our support line a call they may be able to further assist you with a more permanent solution. They are available 24/7 at (800) 656-1918.
Are there any updates to this frozen keypad issue? We have two keypads in our home and both have become frozen while we are on vacation. This makes it very difficult for guests to enter the home.
Have you received/installed the keypad firmware update that started rolling out a few weeks ago?
So far I have not encountered the issue anymore myself or with the handful of others that I've updated for people, since the update was released. Mine have been constantly powered since the update without freezing as of yet, and usually they were pretty on the mark at about 3 weeks of continuous power when this would begin.
Though it hasn't been a huge amount of time since it was released, so I hadn't marked this as solved yet, as there hadn't really been sufficient time to confirm one way or the other. This is the first report I've heard of it happening since the update though, so I'm really curious if you have updated the keypad firmware or not.