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Ring Extender (version 1) keeps dropping

New Neighbor

Ring Extender (version 1) keeps dropping

My Ring extender 31260 keeps dropping off of my device list every few days and I have to re-add and re-configure the device.  It doesn't just loose connection, it actually dissappears from the device list.  What's up with that?  I know that it's dropped off when I see that a remote door switch is no longer communicating.

Community Manager

Re: Ring Extender (version 1) keeps dropping

Hi @lotekinc. I would contact our support team for this issue, your device should not be dropping off your device list. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let me know how this goes!

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