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Ring Base Station lost wifi connection

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New Neighbor

Ring Base Station lost wifi connection

My Ring base station started to complain that it has lost internet connection. Reconnect from the app didn't help. I pushed reset button on the device and it fixes the problem. I observed this problem 4-5 times last week. I have never seen it before (using Ring for a year now). Other devices don't have any problems with wifi. Wifi signal is very strong at that spot. Firmware is up-to-date.

How can I open a ticket with Ring to diagnose the issue?

Thanks.

2 REPLIES 2
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Community Moderator

Re: Ring Base Station lost wifi connection

Glad you asked @sergey! One thing more I'd recommend here is to try using ethernet connection rather than wifi. This will give you the most efficient network connection. If this concern persists, our support team is always here to troubleshoot more in-depth to find you a solution. Feel free to keep us updated on the results! Smiley Happy 



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New Neighbor

Re: Ring Base Station lost wifi connection

Seriously that's the answer?  Don't use WiFi?  We recommend Ethernet?   This is the 2020's not the 1990s.

 

I have the same problem. Ring Base station connected for months with no issues, suddenly won't connect to my WiFi - every other device (more than 43) connected with no issues.

 

Tried reset, power off, nothing.  Any help here Ring?