I completely agree… These workarounds are hooky. I have also been in software dev and quality for many many years. For a security system, this is extremely poor standard and it makes for a fragile system which defies the reason it exists. I did reset my basestation after several instances of the base station dropping off the Wifi for days. Reseting the base station is unfortunately throws the entire system into an ugly limbo where you have to hard reset and reconnect all my 20 some devices. No graceful way to reset a base station!!
Also, who uses ethernet cable these days. The support thought I was weird when I mentioned how difficult it is to run an Ethernet cable.
At this point my system is down and I have to call again only to be frustrated by the 101 support steps. Maybe Email Jeff Bezos at jeff@ amazon.com or jbezos@amazon.com