Solved! Go to Solution.
Hey neighbors! If you find yourself having this concern, the best first step is to reach out to our support team here. They will be able to diagnose your Base Station quickly and efficiently to get it back up and running in no time so you can feel safe and secure. Additionally, another neighbor shared that when they unplugged the Base Station from power, removed the battery, waited a bit, added the battery back in and plugged it back up, it seemed to work! Feel free to give this a try as well if you wish to. I will be marking this post as a solution going forward to ensure that all neighbors are getting a speedy resolution for their concern.
Hi @xNitetime, were you able to get it out of updating? If so, please share what you did to help other neighbors who might be experiencing this. The Alarm Base Station can also be plugged in via Ethernet, so you can always attempt to do that and see if it speeds up the update. If the Base Station is still updating after that, please reach out to our support team at 1-800-656-1918!
I had the same issue. I unplugged it and plugged it back in and all I got was an amber power light. Nothing else came on. Did a factory reset and now the app is still showing updating but the base unit is in setup mode. Anyone know how to get the app to stop the update process? When logging into the website, it also shows that the base unit is updating.
Same issue with my hard wired unit. Unplugging the power and removing the battery , waiting 60 seconds, then adding the battery and plugging the power returned the unit to normal operating condition. It then began the update again which completed successfully after 2-3 mins. I suspect the unit may have gotten confused by hiccups at the home network or ISP level, a common problem with network equipment often resolve by a simple restart.