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Ring Alarm Keeps Going Offline Today

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New Neighbor

Ring Alarm Keeps Going Offline Today

Around 4pm today (in Ohio), while connected to my WiFi, my Ring Alarm just keeps going offline for a little bit and then back on. Keeps giving me a message of “Connection Issue” but my WiFi has full bars and the camera out front of the house that is also connected to the WiFi works just fine. - I can see connections was an issue a few days ago as well by checking the health of my devices. Is this currently an issue again with Ring?
1 REPLY 1
Community Manager

Re: Ring Alarm Keeps Going Offline Today

Sorry to hear that this is happening @Wudenheart ! Please ensure the Alarm Base station is well within range of the router, and not in an enclosed area or blocked by major interferences/ appliances. Also, I recommend connecting the Base Station to Ethernet if possible.

 

If this connection concern persists, please reach out to our support team, at 800-656-1918, for more in depth troubleshooting. Let us know how it goes! Smiley Happy 



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