Showing results for 
Search instead for 
Did you mean: 

Ring Alarm 2nd Gen - Motion Sensor

New Neighbor

Ring Alarm 2nd Gen - Motion Sensor

I was setting up my new 8 piece alarm kit and I cannot get the motion sensor to activate. I followed the troubleshooting instructions to no avail. I also deleted and tried to manually add the sensor but it will not pickup. There also does not appear to be any power to the sensor, even after trying new batteries.
Community Manager

Re: Ring Alarm 2nd Gen - Motion Sensor

Hi @ReformedCoog. If you're still unable to get this device connected, please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.