I'm trying to figure out why my Ring Alarm will not arm from my keypad or from the Ring app. When I tried to arm my alarm from the keypad, the circle lit up red and made a low-pitched "bum-bum" sound. I tried it from a different keypad that I have installed in my house, and the same thing happened again. I also tried to arm it through the Ring app on my iPhone, and it will not allow me to select the Home or Away options. I also tried logging in through the web on a computer, and the same thing happened.
Has anyone else had this issue or know of any ways to resolve this? I checked for firmware updates, and my entire alarm system is updated. It also shows that all of the devices and sensors are online.
Hey @lexhope. What does your Ring app do when you try to arm is in Away or Home, does it give you any pop up or something like that? Please take a screenshot if you have one to showcase any error message you get in the app! In addition, can you look in the RIng app > Main Menu > History > Alarm and tell me if it says why you cannot arm from here?
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Have you pulled the power/recycled the base station?
In devices does the base station also show offline?
Can you plug it into ethernet?