I’d be happy to clarify further! In the case of an Alarm emergency event, while professionally monitored, our monitoring station will reach out to confirm the emergency, or if dispatch is needed.
If you are opted-in to using a verified guard response, our professional monitoring center will call your emergency contacts to verify if there is a true emergency on site. The guard’s purpose is to confirm an emergency if you are unable to, or if your emergency contacts do not answer. Either verifying a true emergency, or a verified guard confirming an emergency, will result in emergency dispatch.
Check out our help center article which outlines the dispatch process for each emergency type, and this article for more information about the verified guard response.
As far as information specific to the guards and the verified response program; verified response is a program instituted by local government authorities in certain areas in order to cut down on the number of false alarms received. We work with a leading Guard Response company to provide this service as an option for neighbors who live in areas that require a verified response. I hope this helps! 