Hey @RevMatty, I assume your mother is Ruth? If so, the reason why it says “User Initiated” siren is because she may have done this by accident! When it is a User Initiated siren, it is prompted from the in-app option. If you go to your dashboard and tap on the red shield with a white exclamation point in the middle, it will give you options for police, fire or medical.
Although, there is an option for “Sound Siren Only.” Since this is simply just a button to press, not like the other to slide, it will immediately set off the alarm is accidentally pressed! Now this could’ve been done via “butt dialing,” mis-click without knowing it, etc.
I would just caulk it up to a one time accidental error! If it continues to happen though, please reach out to our support team for further investigation.