Yep, can’t think of a single actual “Panic” situation where I’d want to have to answer the phone or helplessly hear it ringing while intruders are breaking in. It’s absolutely nonsensical.
I’m going to deliberately hold the button/keypad for 3 seconds. Now if Ring is just going to call me, and I have to wait on the phone to ring, and then answer or ignore it, I’d just call 911 myself … right? Of course if I was in an actual Panic situation, I wouldn’t be able to necessarily so I’ll just sit and wait helplessly while the phone is ringing in the background … hopefully my ringer is set to silent if someone’s breaking in. LOL.
I’ve got to believe this was a Ring Profits over Customer Safety choice. If profit is the reason I wish they’d just charge people for excess use of the Panic button - like if you exceed x panic pushes in a month/quarter/year or whatever you owe Ring a nominal fee. I’d much prefer that then the delayed response.