Thanks for bringing up the duress code, I like the feature but let’s not confuse others with conflating the purposes of each. Duress code is silent. Panic mode is not. If someone is breaking into your home (or about to), you want the alarm sounding and the cops dispatched immediately. Duress code is for when you need silence, such as an abusive spouse or other bad actor who is already in control of the interior’s situation.
Calling to check if you meant to press the combo keypad buttons or panic button for 3 seconds is nonsensical.
It’d be better to charge people for each use of the panic feature than it would be to put an unecessary delay between the cops being dispatched and your safety.