Hey there, @TexasBaker. We greatly appreciate your feedback, and I will make sure to pass this onto the appropriate team. Just to clarify, here is an overview of the intended Panic button operation:
Panic is triggered by pressing and holding X and ✓ on the Keypad, or the Panic Button* when Ring Alarm is Armed Home, Away, or Disarmed. There is also an SOS feature in the Ring app.
When a panic alarm signal is received, the monitoring center will call your first emergency contact:
- If the first contact answers the call and confirms the emergency or asks for help, police dispatch is requested.
- If any emergency contact answers the call and gives the wrong verbal password, police dispatch is requested.
- If no one answers the call, police dispatch is requested.
Canceling the Panic alarm: If the first emergency contact answers the phone and says the correct verbal password, you can attempt to cancel the Panic alarm.
In addition, this change does not affect the Alarm Duress feature. To learn more about Duress, please visit ourhelp article here.