I've just learned that not only does the alram not support duress codes, but it does not even initiate a call if the alarm is triggered but deactivated within 30 seconds. This makes the alarm 100% useless in a home invasion or any type of duress situation. The option to signal even if the alarm is deactivated (or to require a second code to cancel the signal) and duress codes are bog standard alarm features that would cost nothing to implement. The lack of these features makes me seriously question the system's value in some of the most likely scenarios. It also makes me wonder whether the alarm is vulnerable to crash and smash. The Alarm has some great "cool" features, but this is a practical functionality issue. Please fix ASAP.
I’ll definitely share your requests for duress codes with the team, we greatly appreciate hearing the features our neighbors are most interested in! To add to the smash-proof information @abqnm shared, immediate dispatch occurs for a few different alarm signal types.
For a panic alarm, dispatch happens immediately and the central monitoring station calls emergency contacts after. For a Carbon Monoxide alarm, the central monitoring station is required to dispatch immediately even if someone attempts to cancel. With our new features such as SOS and Alexa Guard, a neighbor can request fire or police dispatch through the apps. When the central monitoring station receives that request, they dispatch immediately and call the emergency contacts after.
For the standard burglary alarms, there is a 30 second window of time that is industry standard and common across many alarm systems to prevent false alarms.
I don't know about your specific panel, but every panel that I have configured, both DSC and Honeywell, have an option to transmit immediately and require an additional code to send a cancel signal. That's how mine have always been configured. If the alarm goes off, I want to monitoring station to know it and call. There's likely already been a 2-minute entry delay, then you want to wait another 30 seconds before even transmitting, oh, and there's no duress code. This all makes the Ring Alarm utterly useless in a home-invasion scenario, which is the scenario I care the most about, since if someone breaks in when I'm not home they just get my stuff.
I've got the entire Ring ecosystem, but unless someone can confirm that duress codes will be available soon, I have to consider returning the whole thing. It's starting to appear that development of this product has focused more on kewl features than on the actual security aspects. The absence of a real glass break dector is also puzzling.
Good news @DalRingUser , duress features are on the way! This has been a popular request for awhile now, and has always been in our sights. We are happy to say that this will be coming in the near future.
Regarding the entry delay times you mentioned, you are currently able to set your entry delay, for home or away, to as low as 0. Although, we recommend at least 30 seconds to prevent false alarms.
Well this ties in with the request for additional modes. Unless you live alone, it is impractical to have zero delay on either of the standard modes. I frequently arm the alarm in "home" mode and then leave when someone else, a kid, a sleeping wife, etc. are in the house.