Thanks for the reply. Every other alarm I’ve had generates a call from the monitoring company even it goes off unless the alarm is *canceled*, which is done by entering a code again after *disarming*. Ring seems to treat disarming the alarm as cancelling the response. That’s flawed logic for a number of reasons.
The crash and smash functionality is still not clear to me. Can you confirm that if the alarm goes into entry delay and then does not send any further signals, that you treat it as an alarm activation?
And since you mentioned Alexa Guard, I don’t understand why it’s only active in away mode. I’d like to monitor for smoke alarms and glass breaking when I’m home as well.