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No Sounds or (keypad lighting) for Entry Delay Countdown

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New Neighbor

No Sounds or (keypad lighting) for Entry Delay Countdown

I for the life of me cannot seem to find a way to get my entry delay to make any kind of countdown sound(or flashing lights) upon opening up my store. When I exit and arm I get sounds during the countdown at least letting me now I have to lock up before the countdown finishes. My keypad also flashes lights during the process. Handy.

 

However, I get no such sounds(or blinking lights on the keypad) during the set time I have to disarm during the Entry delay when opening up.

 

Any assistance or expertise would be helpful. Thanks in advance!

1 REPLY 1
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Community Manager

Re: No Sounds or (keypad lighting) for Entry Delay Countdown

Hey @aeneas1224. If your Keypad is not lighting up or giving any sounds during your entry delay, it's best to ensure that there is indeed one. When you go into your Ring app > Main Menu > Settings > Modes and check under Home/Away, do you have any entry delay set up here? If you have this set up and the Keypad is still acting as it is, I recommend following up with our support team. 

 

Please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.



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