I've tried doing a factory reset on everything, still can't get it to connect. I've had no problem connecting the range extender and the motion detector. What do I need to do to get the keypad to connect?
Great job getting those other Alarm components setup! The Keypad must be plugged in order for it to complete the initial pairing. If it is still not communicating with your Base Station, or adding in the App, try holding the "1" on the Keypad to perform a soft reset.
Unplugging and plugging back in might help as well. Although you've already performed a reset, if multiple Alarm devices attempted to pair at once, the Base Station will accept one and put a "hold" on the others until it is ready. Are there any LED indicators on the Keypad that stand out to you, or are you receiving any errors while trying to add?
I'm having the same problem. Everything but the keypad connects no problem. I've done soft resets and factory resets multiple times and no luck. Upon plugging in the keypad I see a red network icon, a green battery icon and a spining blue indicator. After about a minute the blue indicator stops and the ring blinks blue three times. Then nothing. The ring app says "waiting to connect to a network".
Sorry to hear you are experiencing something similar, @kregli . To confirm, you have tried unplugging and plugging the keypad back in? If so, and you have tried a factory reset then I recommend contacting our support team to assist with the next steps for a proper resolution. You can contact them at 800-656-1918. Feel free to let us know how it goes, and what solution you found.