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Network drops on Alarm Base Station

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New Neighbor

Network drops on Alarm Base Station

My Alarm Base Station frequently drops the network reverting to cellular backup until I manually reconnect by ‘choosing another network’ in settings.

The network according to my router report has not been down and the base station is connected via Ethernet cable.
1 REPLY 1
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Community Manager

Re: Network drops on Alarm Base Station

Hey @Hills. If the network is failing to stay connected even on Ethernet, you may need to adjust the ports and protocols on your network settings to allow the Ring device to stay connected. After making these changes, if this continues to happen, please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.



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