Hey neighbors! In the event that your Keypad does not have sound, please remove the device from your Base Station, reset the Keypad, and then re-set up the Keypad. On the re-set up, if the Keypad will not add or have sound when re-set up, please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.