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Motion Sensors offline

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New Neighbor

Motion Sensors offline

Hi..My 2 motion detectors are showing offline and not responding to reconnect process. The battery seems to be full.

Madhu

2 REPLIES 2
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New Neighbor

Re: Motion Sensors offline

Hi.. one motion detectors are showing offline and not responding to reconnect process. The battery seems to be full.
What can I do
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Community Manager

Re: Motion Sensors offline

Hey neighbors! If you have your motion sensors showing as offline, please remove the device from your account, then reset the alarm device, and then re-set up the device. In the event you may be unable to get the device to reconnect still, please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

 



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