Hey neighbors! If you have your motion sensors showing as offline, please remove the device from your account, then reset the alarm device, and then re-set up the device. In the event you may be unable to get the device to reconnect still, please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.