cancel
Showing results for 
Search instead for 
Did you mean: 

Motion Sensor won't connect to network

Highlighted
New Neighbor

Motion Sensor won't connect to network

Last night my garage motion sensor decided to start triggering though nothing was in the garage.  Today, in my quest to trouble shoot, I attempted to remove from my app and do a factory reset of the device.  

 

I've done this several times.  Scan the code, get the alert to pull the tab.  I reset the device and have followed that protocol, but it will not connect.

 

Does anyone have any recommendations for next steps?

 

Thanks.

1 REPLY 1
Highlighted
Community Manager

Re: Motion Sensor won't connect to network

Hi @Rayd8. It looks like you may have exhausted most of the troubleshooting you can do on your end, and I applaud you for giving it a try! At this time, I recommend reaching out to our support team here and seeing if they can help you get the device back online. Feel free to come back and let us know how it goes/provide any steps that may help other neighbors in the future. Smiley Happy



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.