Hey @RingoL. If you believe your device needs to be replaced, you’ll want to reach out to our support team. They’ll be able to run through any applicable troubleshooting steps and process a replacement within warranty. You can give our support team a call at one of the numbers availablehere. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19here to see how to contact support.