Sounds like possible distance or battery level concern. Our best recommendation given the information you’ve provided would be to leave it plugged in for a charge and also bring it closer to the Base Station. Once you feel it is sufficiently charged, please remove the Keypad from zwave by following these steps:
- Visit your ‘Devices’ in the Ring App
- Tap Alarm Base Station
- Tap the device that you want to remove (Keypad)
- Tap cog wheel in top right corner
- Tap ‘Remove Device’
- Tap ‘Remove’ and when app says “Listening for device,” hold the “1" key for 5 seconds
Once completed, attempt a new setup on the keypad. If issues persist, please reach out to our support who will be happy provide more in depth information pertaining to your specific scenario.