I'm 3 weeks into configuring my system with two keypads for 3 entry doors (among other things not relevant to this issue). The issue I'm having is that the two audible events (voice notification, and countdown chirp) which occur whenever a door is opened in an alarmed state are FAR too quiet to be effective. I have two kids and two dogs, and when entering the house with them in even a mild-mannered state, it's not possible to hear the keypad sounds over just the sounds of movement over hardwood floor!
In more detail, the voice notice volume is ALMOST loud enough, if it could be boosted maybe 25% more it would be sufficient to hear all the time. Unfortunately, the combination of the volume and pitch of the countdown tone (pleasant "whoomp, whoomp) can't be heard unless alone and dead quiet - we hear it at night if someone opens the door to let dogs out, but that's it!
How can these events be boosted in volume to be effective enough NOT to trip a police visit? I'm not enabling the professional monitoring I'm paying for until I can guarantee my family won't get SWAT'ed by Amazon!
Hey @estairplusplus. Have you tried adjusting the volume on your Base Station and Keypad? If you go into the Ring app > Main Menu > Devices > Alarm Base Station > Base Station/Keypad, there are audio adjusts you can make to the volume. I recommend playing around to see what is loud enough for you. If you find it's still not loud enough, please let me know and I'm happy to pass on the feedback.
The gen2 keypad is to quiet, even at full volume. Why is it so much quieter than the gen1?
Can this be fixed with an update?
Hey neighbors! Maximizing the volume within the Ring app was certainly the best first. I recommend also checking out the available chirp tones to see if one sound might be more distinct than another. Keep in mind, you are able to have multiple Keypads at one location. If the sound is not travelling through your home, adding another Keypad might help for audible coverage.
As we always value our neighbors' feedback and experience, I'll certainly share your feedback with our teams here.