Keypad Freezing

Both keypads failed in the same day, one showing red wifi light the other showing yellow.

Both refused to connect to the base no matter what we did to troubleshoot with tech support, they sent replacement keypads and im currently waiting for them now, using my system purely through my phone but im hesitant to arm the system at all because of how long its taking to connect to the base station.

Before you ask; i have a 400mbps internet connection, the base is 4 feet from the wifi, keypads roughly 30 feet from the base, in a 1 bedroom apartment, signal strength should not be an issue… besides the fact this is OBVIOUSLY a wide spread issue due to some recent change ring made to cause so many customers’ keypads to suddenly all go bad at once