Keypad Freezing

Since all this hoopla of keypads freezing started, then the update “fix” was pushed to the keypads, they are freezing (for lack of better words) more often than it used to before the fix, today causing my alarm to go off after attempting to disarm several times and the keypad just kept counting down until the sirens went off and I disarmed through the app.

Let me elaborate what I mean when I say, “freezing…”

To begin with, the keypads never “froze” in the sense of a computer, they always were responsive to button pressing but entering a code and disarming did not affect the countdown… and I don’t know what better to say than “freezing.”

This problem has become more persistent since the “fix” update pushed to keypads specifically about 3 weeks ago.