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Keypad Battery - How long does yours last?

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New Neighbor II

Keypad Battery - How long does yours last?

I read on the Ring site the keypad battery should last 6-9 months depending on usage and power save mode. Mine was fully charged a week ago, and is already down to half. So, I will get about 2 weeks out of it. Is this normal? I do not run power saving mode, and its use is average. I would not expect it to drop from 6 months to 2 weeks with average use! This 6-9 months rating must be if you don't even touch it! Or, is mine defective? 

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Community Moderator

Re: Keypad Battery - How long does yours last?

Glad you asked @AdamN ! The charge life expectancy is dependent on usage of course, but your Keypad battery should not be draining this quickly. To add to usage, make sure the Keypad is well within range of the Base Station, and that it is being used indoors. If this  concern persists, I recommend reaching out to our support team, as they can troubleshoot more in depth.



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New Neighbor II

Re: Keypad Battery - How long does yours last?

Thanks for the reply Marley, I will wait for it to die completely so I have a full time frame, then I will contact support. Its been about a week and a half now, and my battery went from full charge to 50%.