Hey @marklellman. If the steps suggested by Marley are not successful, you’ll want to get in touch with our support team to get this Contact Sensor removed from your system. They’ll be able to offer more in-depth troubleshooting steps and take a closer look at what’s going on. Please give our support team a call at one of the numbers availablehere. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19here to see how to contact support. 